Thank you for renting a car with Enterprise!
Below, you will find some information about your car rental, to ensure you have a smooth journey with us. Should you have any further questions, we have listed the email and phone numbers for our branches and customer support. Please do not hesitate to reach out to us if you need help, we are happy to support you.
Important Information for Your Journey
Deposit
When we close your contract, we will release the deposit we blocked on your credit/debit card. It can take 5-7 bank days for credit card and up to 30 days for debit card, before your bank releases the amount we blocked.
Insurance
On the invoice there will be a line “Collision damage waiver”, this is not an extra insurance we have added, it’s a part of the total price. Please check that the total amount on the invoice is correct.
Prepaid rental
If you have prepaid your rental/insurance online you will not get an invoice from us for this charge. If you have added any extras at the counter, you will get a receipt for this from us.
Parking rules & Tickets
If you get a parking or speeding ticket, you must be aware that we will receive that later and will charge your credit / debit card, and that there will be an added administration fee.
You are responsible for paying all parking during your rental period. If a parking is left unpaid, you will be charged and service fee will be added.
Toll fees
All our cars are equipped with autopass chip that registers all toll passes and the ferry you have during your rental period. When returning the car, we will charge the amount from the deposit. There is also a delay in the toll system, some toll passes may be charged later. In that case we will charge your card directly and send a new invoice to your email address.
Survey
When you receive your invoice, there will be a link to our survey attached to the mail, we really appreciate if you take 2 minutes to answer the survey.
Damage
On the first page of the contract there is an illustration of a car marked with the damages we already have in our system. Please check the car, and if you find any damage not marked on the contract, please take a picture with date and time, and show it to us upon return or send it to our mail with contract number, this must be done before you leave the parking lot.
See our Damage PricelistTires and tire pressure
When transitioning from summer to winter tires (or vice versa), the tire pressure light may light up on your car's dashboard. This is a normal response from the vehicle's tire pressure monitoring system, as it detects a change in tire pressure due to the switch in tire types. It's important to emphasize that this is not a safety concern, and driving is perfectly safe. The light simply indicates that the system recognizes a variance in tire pressure and a reset may be needed to align it with the new tires. Resetting the tire pressure light is a simple procedure that doesn't impact the safety or performance of your vehicle.
Refuelling/EV-Charging
If you don't refuel before returning the car, we will do this for you, for an additional charge.
Please be aware of what fuel to put in your car. Diesel has a black handle and unleaded has green. Never use the blue handle.
Putting in the wrong fuel is not covered by any insurance.
Electric cars: Return the car with minimum 80% battery charged to avoid extra charging fee from us. Charging an electric car is easy; find the closest charging point at the GPS in the car. Plug it in, charge it and then it is ready for the next driver.
Gas stations, hotels, restaurants & other good to know
Warranty Assistance
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VW/Skoda/Audi: +47 915 04 444 -
BMW: +47 678 04 057
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Ford: +47 800 56 105 or +47 21 52 37 66
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Tesla: +47 23 96 02 85
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Suzuki: +47 22 08 60 10
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Mercedes: +47 67 90 83 00
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Volvo: +47 22 32 39 50
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Toyota/Lexus: +47 800 33 105 or +47 22 71 71 95
Important Contacts
We hope you enjoy your journey!